Returns & refunds

Effective September 15, 2026 · NOALTO website orders

How to request a return

1. Email noaltokitchen@outlook.com with your order or PayPal transaction number, purchase email, items and quantities, and reason for the return.
2. For a damaged, incorrect or defective item, include a description and helpful photos when available. Never send your password or payment-card details.
3. We will reply with a return reference, instructions and who is responsible for return shipping. Once authorized, hand the parcel to a carrier within 14 calendar days, or contact us if you need more time.
4. Use a tracked service, include your return reference, and keep the shipping receipt.

Return address

Request authorization first so we can match your parcel to the correct order.

If you change your mind or choose the wrong model

Returned items must be unused, with all included parts and accessories. Please retain the original packaging where possible. You pay return shipping, and the original US$4.99 delivery charge is normally not refundable. We do not charge a restocking fee. Check the specific brewer compatibility before ordering.

Damaged, defective, missing or incorrect items

Please contact us promptly so we can help. Depending on the issue, we will arrange a replacement, missing part or refund. If we require a return due to our error or a product fault, we cover reasonable return shipping through a prepaid label or an agreed arrangement. Do not pay for an unexpected return service before contacting us. Product use alone does not exclude a genuine defect claim.

Refund amounts

• Entire order cancelled before shipment: the amount paid for the order, including original shipping and any applicable tax collected.
• Eligible change-of-mind return: the amount paid for the returned items and any applicable refundable tax; original shipping is normally excluded.
• Entire order refunded due to our error or confirmed non-delivery: the amount paid, including original shipping and any applicable tax collected.
• Partial problem: the affected items’ paid amount and applicable refundable tax, with any original-shipping refund explained in the resolution. Replacement shipments for our error are not charged again.

Refunds use the price you actually paid and account for any refunds already issued. We do not deduct a payment-processing fee from your approved refund.

When to expect your refund

We aim to inspect a return within 3 business days of receipt and initiate an approved refund within 2 further business days. Cancellations of unshipped orders do not require a return inspection. We will email the refund outcome and reference. Your bank, card issuer or PayPal controls when the funds appear; an initiated refund is not necessarily already available in your account.

Cancellations and exchanges

Email us as soon as possible to request cancellation. We can cancel an order that has not been handed to the carrier. Once shipped, interception is not guaranteed and the return process may apply. For a different model or pack size, return the eligible item for a refund and place a new order. For our error or a product fault, contact us before placing another order.

Other rights and payment disputes

This voluntary return policy does not limit rights you may have under applicable law or the payment provider’s dispute procedures. For an open PayPal dispute, please keep communications and the resolution linked to that case.